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Strata Storm Claim Ruling Puts Defect Exclusions in Focus

The decision underlines the importance of maintenance evidence, engineering reports and clear expectations before a loss occurs

Strata Storm Claim Ruling Puts Defect Exclusions in Focus?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

A recent Australian Financial Complaints Authority decision has highlighted a difficult but common issue for strata communities: damage that happens during a storm is not always insured storm damage.
The dispute, reported on 5 November 2026, involved an owners corporation claim for a collapsed parapet wall, with the insurer declining cover on the basis that defective design, materials or workmanship were the dominant cause rather than the weather event itself.

The case is useful for strata committees because it shows how closely insurers and external experts may examine the condition and construction of a shared building element after a claim. According to the reported decision, engineering evidence pointed to an unreinforced, hollow and effectively freestanding wall, along with signs of prior cracking and movement. AFCA accepted that the storm coincided with the final collapse, but found the underlying inability of the wall to resist lateral loading was the proximate cause of the damage.

That distinction matters. Strata policies commonly respond to sudden insured events, but they usually contain exclusions for defects, gradual deterioration, wear and tear, faulty workmanship or known maintenance problems. The precise wording varies, and some policies contain exceptions for resulting damage, but the ruling is a reminder that exceptions may not restore cover for the defective item itself. This is why understanding what strata insurance does and does not cover is more than a theoretical exercise.

For owners corporations, the practical lesson is not that every defect will defeat every claim. It is that the strength of the scheme’s evidence can become critical. Committees may wish to keep clear records of building inspections, engineer reports, maintenance decisions, defect registers, repair budgets and any advice received about common property risks. Where a building element has known movement, cracking, waterproofing failure or structural concern, simply waiting until renewal or until the next storm season may create avoidable uncertainty.

The ruling also reinforces the importance of separating claim lodgement from claim expectations. A strata manager or committee should generally notify relevant damage promptly, preserve evidence and document the sequence of events, but the final outcome will depend on policy wording, causation and expert assessment. Owners who want a broader overview of process steps can revisit this guide to a strata insurance claim.

The broader message for apartment buildings and mixed-use schemes is that risk management and insurance are increasingly inseparable. A well-documented maintenance history will not guarantee cover, but it can help clarify what happened, what was known, and whether the scheme acted reasonably before the loss.

Published:Tuesday, 10th Nov 2026
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

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Knowledgebase
Insurance Deductible:
the amount that an insured is required to contribute toward an insurance claim as stipulated in an insurance policy. Otherwise known as the "policy excess".